STRATEGY GETS THE GLORY, BUT LEADERS can’t implement without the right capabilities. A business gains advantage only when it has the right capabilities. Capabilities drive every aspect of performance, including customer satisfaction, competitive positioning, and bottom-line results.

Capabilities give customers, investors and employees confidence that an organization can implement its strategy. Next to delivering bottom-line results and articulating a future growth strategy, the development, measurement, and management of capabilities is the primary source of value impacting share price.