Work can be categorized within the following types of work: advantage creating, strategic support, essential support, and non-essential. Each type of work adds a different type of value to your customers and investors. Companies that win the marketplace build customer confidence by focusing on the work that best delivers what customers want and that build distinctive capabilities.
The slideshare above provides a foundational explanation of the various types of work. Read through the information and consider how your organization and team members might improve if resources were realigned to optimize the work that creates a competitive advantage.
Let RBL work with you, implementing our outside in methodology, to ensure the work being done is creating the distinctiveness your customers desire. Contact us to start making improvements.